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1. Is there a fee for an estimate?

No. We come to your house or facility, evaluate your unique situation and discuss styles and options. On simple work, an immediate quote is given, and on complex work a written quote will be sent to you.

2. What do I, the customer, need to do next?


Make your decision, put a deposit down (approximately 1/3 of the total bill), then clear the steps of flower pots, brush, etc. The balance of the payment is due upon completion of the job.

3. Do you paint the rails?

Yes, a top quality primer is used, followed by the same brand of top coat paint.

4. What type of paint do you use?

Sherman Williams or Benjamin Moore, a discount paint is never used. Special requests will be accommodated.

5. What colors are available?

Semi-gloss black is the most common color. Other colors or finishes, including galvanized and epoxy paint or coating, are available.

6. What do I do about rust, dirt, etc on my concrete or brick steps?

It is wise to pressure wash them before your new rails are installed. You can do this yourself or speak with us about an estimate to do this for you.

7. What do I do about loose bricks, stone or other problems with the masonry?

You need to have it repaired before the installation. Usually we can guide you in this step, and the restorative work can happen after our site visit and prior to the installation of your new or repaired rails.

8. The corner of my precast steps is cracked or broken off. Why did it break, and how can it be fixed?

The precast steps usually break because water was allowed to build up in the hole it was anchored in. During the winter the water freezes, expands, and cracks the concrete.

 

Most cracks and breaks can be repaired or patched. An in person, visual inspection is necessary to assess your particular situation.

9. I have what I think are good rails, that are only rusted a little on the bottom, do I need new rail?

Often times a repair is possible. We remove the rails, replace the rusted material with new, repaint, and reinstall. Although sometimes, the fabrication of new rails is the prudent thing to do financially, however, each situation requires an individual diagnosis.

10. My rails have rusted through and have fallen off the steps completely. Can they be saved?

Often times a repair is possible. We remove the rails, replace the rusted material with new, repaint, and reinstall. Although sometimes, the fabrication of new rails is the prudent thing to do financially, however, each situation requires an individual diagnosis.

11. My rails are very wobbly, should I leave them just in case?

Often it is more dangerous to leave old rails teetering, they could fail just when they are needed most. At the time of my site visit I will assess the stability of your rails and give you an evaluation at that time.

12. I do not see a style or type of railing I like on yourwebsite. Do you make other styles?

I can fabricate virtually anything you can show me, or draw a picture of something you have seen and I will be able to create it. Keep in mind there are building codes and structural requirements that need to be followed.
 

13. How long does it take for my rails to be completed?

Most often it is a two or three week lead time.  Weather can reek havoc with the best of schedules.


 

14. How much will the rails and installation cost?

There is no simple answer to this question.  The size and composition of your steps, the complexity of the design, the choice of finish, your location,
all affect the end price.  Inflation can also adversely affect prices, as steel is a “commodity” and has fluctuations.

There is never a cost for an estimate, and once a deposit is in place, the price is fixed.

15. Do you bolt the rails to steps with plates?

Very rarely, most rails are core drilled into the masonry and it is a more secure and weather resistant mounting. There are notable exceptions, wood or synthetic decking or when I need to make a removable section.

16. I am going to have you make new railings, what do I do with the old railings?

If the rails are stable, and in place they are generally left in place, until the new rails are installed.  When I leave your house or property, I remove
all old rails, and any construction debris.